Support
Help with the Hadhud app, for the families and staff of a centre that uses it.
Signing in
Use the email address your centre has for you and the 6-digit PIN your centre emailed you. There’s nothing to sign up for: your centre creates your account.
Lost your PIN?
Ask your centre for a new one. It comes by email, and the old one stops working. If you’re signed in on your phone, you stay signed in.
Changing the language
Tap the circle with your initial at the top of the screen. Under Language, choose العربية or English. The app opens again in that language.
Contact us
Write to hello@hadhud.com. We answer within two working days.
For anything about your child’s day, ask your centre in the app: they know your child best.
Questions
- Who can see my child’s information?
- Only your family sees your child. Specialists see the children they work with, and the centre’s admin sees the centre. More on the Privacy page.
- Why hasn’t today’s news arrived yet?
- The specialist writes it after the session, and the centre reads it before it reaches you, so it can arrive a little after the session ends.
- Can I change my answer about photos?
- Photos are shared only if your family agreed to them. To change that, ask your centre.
- Is this my child’s centre’s app?
- Hadhud is used by therapy centres. If your child’s centre uses it, the centre creates your account and emails you a PIN.
- How do I sign out?
- Tap the circle with your initial at the top of the screen, then Sign Out, and confirm.